We have different ways you can contact us if you want to give feedback or make a complaint.
Complete our feedback form (Friends and Family Test (FFT))
This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.
You’ll be asked to answer a short form which asks you about the experience you’ve had using our services.
This type of feedback is anonymous, which means we will not know who it is from.
Join our Patient Participation Group (PPG)
Our Patient Participation Group allows patients to get involved in what we do in the practice. You can tell us how we can meet your needs as a patient.
NHS Reviews
You can leave detailed reviews about the services you have received at our practice on the NHS website. This feedback is reviewed by the NHS.
Complaints & Suggestions
The practice team are committed to providing high quality healthcare and services to patients.
​If you have any feedback / complaint about the service you have received from the practice team, please click here
​If you would like to make a complaint whilst at the practice you can ask for a copy of the current practice Complaints Leaflet and complaints form. Once completed the form should then be passed to a member of the Reception team.
If you require independent support with your complaint, you can contact your local independent complaints advocacy service. Please ask a member of the reception team for your local service.
​Whichever option you choose, you will receive an acknowledgement within 3 working days from receipt of the form. We aim to resolve any complaints and concerns easily and quickly and all patients reach a satisfactory outcome.
​If you are not satisfied with the way we have dealt with your complaint, you can contact the Parliamentary and Health Service Ombudsman to review your case on 0345 015 4033 or via their website www.ombudsman.org.uk/. The Ombudsman is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide service.
​For more information on our complaints procedure, view our complaints leaflet below.